This problem is affecting all Blizzard games. I've hardly been able to play World of Warcraft at all. Information from Blizzard's forums (blue post):
"We've found that the source of these problems seems to be a backbone provider between your individual internet service provider and our servers. None of the looking glass traces we've received for these showed issues between our peers and the Level 3 backbone. The winMTRs and traceroutes we received, however, show that there is a problem after your ISP hands data off to this backbone provider.
What this means is that the source of this problem isn't really your ISP or us, most likely. There are quite a few routers in between your ISP and our servers having issues. In situations like this where the backbone is the culprit, it's really up to your ISP to submit a report to them and try to leverage their business deals with the backbone provider to get it fixed. It's quite possible that this is already happening because of how many people the issue is happening to, but you can always help them with their investigation."
So, Verizon, how can we help you solve this problem, which is apparently with L3?
Tracert results:
Tracing route to 137.221.105.2 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.0.1 2 1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1] 3 5 ms 3 ms 4 ms lo0-100.CLPPVA-VFTTP-304.verizon-gni.net [72.86.37.1] 4 8 ms 10 ms 7 ms B3304.CLPPVA-LCR-21.verizon-gni.net [130.81.221.132] 5 * * * Request timed out. 6 8 ms 8 ms 6 ms 0.et-5-3-0.BR1.IAD8.ALTER.NET [140.222.239.79] 7 * 15 ms * ae16.edge1.washingtondc12.level3.net [4.68.62.133] 8 * * * Request timed out. 9 123 ms 123 ms * BLIZZARD-EN.ear3.Washington1.Level3.net [4.16.70.182] 10 * 124 ms 124 ms ae1-br01-eqdc2.blizzardonline.net [137.221.72.33] 11 134 ms * * xe-0-0-36-1-br01-eqat2.blizzardonline.net [137.221.65.45] 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * *
Here's an MTR:
MTR:Start: Sun Jan 21 18:50:31 2018HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- 24.105.30.2 0.0% 10 4.9 3.1 0.5 13.8 4.4 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 137.221.66.4 0.0% 10 1.3 1.3 1.1 1.4 0.0 4.|-- 137.221.68.68 0.0% 10 1.4 1.3 1.2 1.4 0.0 5.|-- 137.221.68.32 0.0% 10 1.0 4.3 0.9 33.7 10.3 6.|-- xe-9-3-0.edge2.LosAngeles9.Level3.net 0.0% 10 0.8 0.9 0.8 1.0 0.0 7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 8.|-- Verizon-level3-50G.LosAngeles1.Level3.net 0.0% 10 1.0 1.0 0.9 1.5 0.0 9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 10.|-- ae203-0.CLPPVA-VFTTP-304.verizon-gni.net 30.0% 10 172.1 171.6 171.0 172.1 0.0 11.|-- pool-72-73-26-252.clppva.fios.verizon.net 40.0% 10 178.3 178.9 177.0 180.6 1.3
